1. Q. What services do you offer?

We offer a range of services including regular house cleaning, office cleaning, move-in/move-out cleaning, and specialized cleaning tasks.

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2. Q. How do I schedule a cleaning?

You can schedule a cleaning by calling us at 0490 158 834, emailing us at hello@swiftcleaningau.com, or booking online through our website on the Book A Clean page. 

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3. Q. Do I need to be home during the cleaning?

No, you don’t need to be home. Many of our clients provide us with a key or entry code. However, you are welcome to be present if you prefer.

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4. Q. Are your cleaning products safe?

Yes, we use eco-friendly and non-toxic cleaning products that are safe for you, your family, and pets.

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5. Q. How do you determine the cost of your services?

Our pricing is based on the hourly rate and the extra type of cleaning service required. We offer free estimates to provide you with an accurate quote.

 

6. Q. What if I’m not satisfied with the cleaning?

Your satisfaction is our priority. If you're not happy with our service, please contact us within 24 hours, and we will re-clean the area at no additional cost.

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7. Q. Do you provide your own cleaning supplies?

Yes, we bring all the necessary cleaning supplies and equipment. If you have specific products you prefer us to use, just let us know.

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8. Q. Are you insured?

Yes, we are fully insured to protect you and your property.

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9. Q. How do I pay for your services?

We accept various payment methods including credit cards, and online payments. Payment is typically collected after the service is completed.

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10. Q. Can I request the same cleaner each time?

We strive to send the same cleaner to your home or office for each visit. If your regular cleaner is unavailable, we will inform you in advance and send a trusted substitute.